Terms of Service

1. Agreement to These Terms

These Terms of Service govern the use of the website operated by QEPITOME LLC and the calibration services provided by the Company. By accessing the website, sending an enquiry, or engaging a calibration, you agree to be bound by these terms. If you do not agree with them, please do not use the website and do not engage our services.

These terms apply alongside any written quotation, purchase order or service agreement that the Company issues or accepts. Where a signed agreement conflicts with these terms, the signed agreement prevails for the services it covers. In all other respects, these terms set the standard for the relationship between you and the Company.

2. Definitions

In these terms, the Company means QEPITOME LLC, registered and operating at 8702 W Jefferson St, Peoria, AZ 85345-9407, United States (US). The Website means the pages published at qepitome.lat. The Services means the calibration and related measurement services described on the Website and in any quotation. The Customer means the person or organization using the Website or engaging the Services.

An Instrument means any gauge, test rig, sensor chain, tool or device submitted to the Company for calibration. A Certificate means the document the Company issues after a calibration, stating the readings, the reference standards, the environmental conditions, the uncertainty and the pass or fail decision. The Asset Registry means the record in which the Company stores registered Instrument details and recall intervals. A Work Order means the record the Company opens when it accepts an Instrument for calibration.

3. Eligibility and Authority

The Website and the Services are intended for businesses and professional users. By using them, you confirm that you are at least the age of majority in your jurisdiction and that you have the authority to bind the organization you represent. If you are engaging the Company on behalf of an employer, you confirm that your employer has authorized you to do so.

If you do not have that authority, you must not submit instruments, accept quotations or agree to these terms on behalf of the organization. The Company may ask for written confirmation of authority before it begins work or releases a Certificate.

4. Our Calibration Services

The Company provides dimensional calibration, torque and force calibration, pressure and vacuum calibration, electrical and temperature calibration, uncertainty budgets and certificates, and recall scheduling and asset registry services. The scope of any particular job is set out in the quotation or Work Order, and the Company performs the Services with reasonable skill and care using reference standards that carry current traceability.

The Company may decline to accept an Instrument, or may stop work on it, if the Instrument is unsafe, contaminated, damaged beyond the point of useful measurement, or described in a way that does not match its condition on arrival. If the Company declines or stops work, it will inform you, explain the reason, and discuss options such as repair, replacement or return.

Estimates of measurement capability are provided in good faith. The Company does not guarantee that an Instrument will pass its tolerance, and it does not adjust a result to produce a pass. The purpose of the Services is to report the true condition of the Instrument as found and as left.

5. Quotations and Orders

A quotation describes the route, the turnaround and the Certificate format for a stated scope of work. A quotation remains open for the period stated in it, or for thirty days if no period is stated. The Company may revise a quotation if the scope changes, if the Instrument condition differs from the description, or if the required test points are more extensive than expected.

An order is accepted when the Company confirms it in writing or opens a Work Order. No order is binding on the Company until that confirmation is given. The Company may decline an order for any lawful reason, including capacity, the nature of the Instrument, or the suitability of the requested route.

6. Customer Responsibilities

You are responsible for describing each Instrument accurately, including its identifier, its stated tolerance, its required test points and any known fault. You are responsible for packaging the Instrument so that it travels safely, and for providing any safety information that applies to its handling.

You are responsible for telling the Company about any contamination, hazardous residue or special requirement before the Instrument is delivered. If an Instrument arrives without adequate safety information, the Company may pause work and ask for the missing detail. The Customer bears the cost of cleaning or decontamination that becomes necessary.

You are also responsible for maintaining the calibration intervals that apply to your quality system, and for acting on the recall notices that the Company issues. The Company provides the schedule, but the decision to place an Instrument back in service remains yours.

7. Instrument Condition and Risk

The Company handles Instruments with care and stores them in controlled conditions while they are in its possession. Risk of loss or damage passes to the Company when an Instrument is received and returns to the Customer when the Instrument is handed to the carrier for return or collected by the Customer.

Some calibration routes require the Instrument to be partially disassembled, adjusted or exercised to its limits. Where a route carries a foreseeable risk of damage, the Company will explain the risk before work begins and may ask for written approval. The Company is not responsible for pre existing faults, latent defects, or deterioration that becomes apparent only during a legitimate calibration procedure.

If an Instrument proves impossible to calibrate, the Company will document the condition and return the Instrument with an explanation. Where a repair or replacement is possible, the Company will recommend it and provide a separate quotation.

8. Certificates and Uncertainty

A Certificate describes the Instrument, the reference standards used, their traceability, the environmental conditions, the as-found and as-left readings, the expanded uncertainty and the pass or fail decision. The Certificate reflects the condition of the Instrument at the time of calibration and does not extend to any period before or after the measurement.

A calibration is a comparison, not a guarantee of future performance. An Instrument may drift after calibration, and its continued fitness depends on handling, use and the interval between calibrations. The Customer is responsible for choosing an interval appropriate to the risk, and the Company can advise on interval setting based on calibration history.

Where a Certificate contains a clerical error, the Customer should notify the Company promptly so that a corrected Certificate can be issued. The corrected Certificate supersedes the original, and the Company retains a record of both so that the change is traceable.

9. Recall Scheduling and Registry

When an Instrument is entered into the Asset Registry, the Company records its identifier, owner, location, interval and next due date. The Company issues recall notices before the due date based on the contact details held for the Customer. It is the Customer responsibility to keep those contact details current, and the Company is not liable for a missed recall caused by outdated contact information.

Intervals may be reviewed and adjusted by agreement, based on calibration history and the criticality of the Instrument. The Company may recommend a shorter interval where results show drift or where the Instrument is used in a safety related application. The Customer retains the final decision and the responsibility for compliance with its own quality system.

10. Fees, Invoicing and Taxes

Fees are stated in the quotation and are payable in accordance with the payment terms on the invoice. Unless the quotation states otherwise, invoices are due within thirty days of the invoice date. The Company may charge interest on overdue amounts at the rate permitted by law.

The Customer is responsible for all applicable taxes, duties and levies arising from the Services, except for taxes based on the Company net income. Where the Customer is exempt, it must provide valid exemption documentation before the invoice is issued.

The Company may suspend work on an Instrument or withhold release of a Certificate if an invoice remains unpaid beyond its due date and after a written reminder. The Company will not withhold an Instrument itself beyond what the law allows, and it will work with the Customer to resolve a genuine dispute.

11. Turnaround and Delays

Turnaround is quoted at intake and measured in business days. It begins when the Instrument is received in a condition fit for calibration and any required safety information is complete. Turnaround may be extended by missing information, by an Instrument that needs repair, by additional test points, or by events outside the Company reasonable control.

The Company keeps the Customer informed when a delay is foreseeable. Quoted turnaround is an estimate rather than a guarantee, and the Company is not liable for indirect losses arising from a delay, such as production downtime, subject to the limitations in these terms.

12. Warranties and Disclaimers

The Company warrants that the Services will be performed with reasonable skill and care and that the reference standards used will carry current traceability at the time of calibration. That is the extent of the Company warranty for the Services.

Except as stated in this section, the Website and the Services are provided as available and without further warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability or fitness for a particular purpose. The Company does not warrant that the Website will be uninterrupted or free of error, or that a calibrated Instrument will remain within tolerance after it leaves the laboratory.

13. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost production, lost data or business interruption, arising out of or in connection with the Website or the Services, even if the Company has been advised of the possibility of such damages.

The total liability of the Company for any claim arising out of or in connection with a particular calibration is limited to the fee paid for that calibration. Where the law does not permit a limitation of this kind, the liability of the Company is limited to the smallest amount that the law allows.

Nothing in these terms excludes or limits liability for fraud, for wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.

14. Indemnification

You agree to indemnify and hold harmless the Company, its members, officers, employees and agents from any claim, loss, liability, cost or expense, including reasonable legal fees, arising from your use of the Website, your breach of these terms, your inaccurate description of an Instrument, or your failure to provide adequate safety information.

This indemnity does not apply to the extent that a claim arises from the Company own negligence or wilful misconduct. The Company will notify you of any claim it seeks to have indemnified and will allow you a reasonable opportunity to participate in the defence.

15. Intellectual Property

The Website, its text, layout, styling and code are owned by or licensed to the Company and are protected by applicable intellectual property laws. The developer name QEpitome is credited as the original builder of the Website. You may view and print pages for your own use, but you may not copy, republish, sell or create derivative works from the Website content without written permission.

The Company retains all rights in its calibration methods, templates, uncertainty models, registry structure and Certificate formats. A Certificate is issued for the use of the Customer and its quality system, and it may be shared with the Customer auditors and customers in the ordinary course of business.

If you send feedback or a suggestion about the Website or the Services, you grant the Company a non exclusive right to use it without obligation or compensation.

16. Confidentiality

Each party may receive information that the other treats as confidential, including drawings, tolerances, process details and commercial terms. Each party agrees to use such information only for the purposes of the Services and to protect it with at least the same care it applies to its own confidential information.

Confidentiality obligations do not apply to information that is already public, that was lawfully known before disclosure, that is independently developed without reference to the disclosure, or that must be disclosed by law or court order. Where disclosure is compelled, the party subject to the order will give prompt notice so that protective measures can be sought.

17. Acceptable Use of the Website

You agree to use the Website lawfully and respectfully. You must not attempt to gain unauthorized access to the Website or its infrastructure, interfere with its operation, submit malicious code, scrape it at a volume that impairs service, or use it to send unsolicited commercial messages.

You must not misrepresent your identity or your authority when using the contact form or when corresponding with the Company. The Company may block access, remove content or report conduct to the relevant authorities where it believes the law has been broken.

18. Third Party Links

The Website may contain links to third party sites for convenience. The Company does not control those sites and is not responsible for their content, their availability or their privacy practices. A link does not imply endorsement, and you follow it at your own risk.

If you believe a link on the Website is broken or points to unsuitable material, please tell us at inquiry@qepitome.lat and we will review it.

19. Suspension and Termination

The Company may suspend or terminate access to the Website, or decline to continue a service, if you breach these terms, if an invoice remains unpaid, if an Instrument presents a safety risk, or if continuing would require the Company to act unlawfully. Where it is reasonable to do so, the Company will give notice and an opportunity to remedy the issue.

You may stop using the Website at any time and may ask the Company to remove a contact from its registry, subject to the retention requirements for calibration records. Termination does not affect rights and obligations that arose before termination, including the obligation to pay for work already performed.

20. Governing Law and Disputes

These terms are governed by the laws of the State of Arizona and the applicable laws of the United States, without regard to conflict of law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Arizona for any dispute that cannot be resolved by discussion.

Before starting formal proceedings, the parties agree to attempt to resolve a dispute in good faith by written notice and a reasonable period of discussion. Nothing in this section prevents either party from seeking urgent relief to protect its rights or property.

21. Changes to These Terms

The Company may update these terms from time to time. When a change is material, the Company will update the effective date at the top of this page and, where appropriate, provide a more prominent notice. Changes apply to use of the Website and to Services engaged after the change takes effect.

Services engaged before a change remain governed by the terms in force at the time the order was accepted, unless the parties agree otherwise in writing.

22. How to Contact Us

Questions about these terms, requests for a quotation, and notices relating to a dispute should be sent to the Company using the details below.