Privacy Policy

1. Introduction

Welcome to the Privacy Policy of QEPITOME LLC. This document explains how our calibration laboratory collects, uses, stores, shares and protects information when you visit our website, send us an enquiry, or engage us to calibrate gauges, test rigs and sensor chains. The developer name QEpitome appears throughout our records as the original builder of this website and the maintainer of its technical content, and the operator of the laboratory is the company described below. We have written this policy in plain English so that any customer, auditor or visitor can understand what happens to information that passes through our hands.

We treat privacy as a matter of straightforward respect. We collect only the information we need to answer a question, quote a calibration, perform a measurement, or keep a record that a quality system requires. We do not sell personal information. We do not rent mailing lists. We do not trade contact details for advertising. The details that follow describe the boundaries we hold ourselves to and the choices available to you.

This policy applies to the website published at qepitome.lat and to the calibration services provided from our laboratory at 8702 W Jefferson St, Peoria, AZ 85345-9407, United States (US). By using the website or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree with it, please do not use the website and let us know your concerns so that we can address them directly.

2. Who We Are

QEPITOME LLC is a limited liability company registered in the United States and operating a calibration laboratory in Peoria, Arizona. The company calibrates gauges, test rigs and sensor chains for Arizona manufacturers and runs uncertainty budgets, certificate management and recall scheduling for registered instruments. Our industry is computer systems design and related services within the professional, scientific and technical services sector, and our measurement work supports advanced manufacturing across the Phoenix metropolitan area.

The registered and operating address of the company is QEPITOME LLC, 8702 W Jefferson St, Peoria, AZ 85345-9407, United States (US). The contact email address is inquiry@qepitome.lat and the contact telephone number is +15136544527. The developer name QEpitome is credited as the builder of the website and the party responsible for its technical maintenance, while the company named above remains the data controller for the information described in this policy.

Where this policy refers to the Company, it means QEPITOME LLC. Where it refers to you, it means the person visiting the website or engaging our services. Where it refers to personal information, it means information that identifies you or can reasonably be linked to you as an individual.

3. Scope of This Policy

This policy covers the personal information that we collect through the website, through email and telephone enquiries, through calibration work orders, and through the operation of our asset registry and recall scheduler. It describes the categories of information involved, the purposes for which we use them, the parties with whom we share them, and the rights you may exercise in relation to them.

This policy does not cover the practices of third parties whose services you may reach from our website. If you follow a link to another organization, that organization applies its own privacy rules, and we encourage you to read them. This policy also does not cover information that has been fully anonymised so that it can no longer be linked to any individual, because such information falls outside the ordinary meaning of personal information.

Our website is intended for business and professional audiences. It is not directed at children, and we do not knowingly design any part of it to attract children. The section on privacy for children explains our position in more detail.

4. Information We Collect

We collect information in a small number of categories. The first category is contact information. When you send an enquiry through our contact form, email us, or call the laboratory, we may receive your name, your email address, your telephone number, your employer or organization, and your job title. We need these details to reply to you and to route your enquiry to the right service.

The second category is service information. When you ask us to calibrate an instrument, we record the instrument identifier, its owner, its location, its calibration interval, its stated tolerance, its condition on arrival, and the readings taken during the calibration. This category may include the name and contact details of the person who delivered the instrument or who receives the certificate.

The third category is billing information. Where a calibration involves a charge, we may receive a billing address, a purchase order reference, an accounts payable contact, and tax identifiers required for invoicing. We do not store full payment card numbers on our systems, and we do not process card payments directly on this website.

The fourth category is technical information. When you visit the website, the hosting infrastructure may record your internet protocol address, your browser type, your operating system, the pages you request, and the time of your visit. This information is used in aggregate to keep the website available and secure, and it is not used to build advertising profiles.

5. How We Collect Information

We collect information directly from you when you fill in the contact form, send an email to inquiry@qepitome.lat, call +15136544527, or hand an instrument to our staff. We collect service information while the calibration is carried out, either by our own technicians or by the person who records the readings on a work order.

We collect technical information automatically when your browser requests a page from our website. This is a normal part of how web servers operate, and it does not require any action from you. Our website is deliberately simple, and we do not use tracking scripts, advertising pixels or behavioural analytics beyond the basic logs that any web server keeps.

We may receive information about you from your employer when a company arranges calibration work and provides a list of instruments and contacts. In that situation, the company is responsible for ensuring that you are aware of the disclosure, and we handle the information only for the purposes of the calibration program that the company has engaged us to run.

6. Why We Use Information

We use contact information to answer your enquiry, to prepare a quotation, to confirm a turnaround, and to schedule collection or return of an instrument. We use service information to perform the calibration, to compute the uncertainty, to issue the certificate, and to keep the asset registry and recall schedule up to date. Without this information we could not provide the calibration service that you have asked for.

We use billing information to prepare invoices and to meet accounting and tax obligations that apply to a company operating in the United States. We use technical information to keep the website available, to diagnose faults, and to protect the site against abuse and malicious traffic.

We may use contact information to send a recall notice when a registered instrument approaches its due date, or to inform you about a change to a certificate or a calibration interval. These notices are part of the service you have requested, and you can ask us to stop sending them at any time, although doing so may leave an instrument outside its calibration schedule.

7. Legal Bases for Processing

Where data protection law requires a legal basis for processing, we rely on a small set of grounds. We process information because it is necessary to perform a contract with you or with your employer, such as a calibration work order. We process information because we have a legitimate interest in operating a calibration laboratory, answering enquiries and keeping our records accurate, provided that interest is not overridden by your rights.

We process information to comply with legal obligations, including tax, accounting and record keeping duties. Where we need your consent for a specific purpose, we will ask for it clearly and you may withdraw it at any time. Where the law of your jurisdiction requires a different basis, we apply the most protective standard that governs the information in question.

We do not use personal information to make automated decisions that produce legal or similarly significant effects. Our decisions about calibrations are technical decisions about instruments, and they are always reviewable by a qualified member of our staff.

8. Calibration and Instrument Records

A calibration certificate must be durable and traceable, so records associated with a calibration are retained for a defined period that supports quality systems, customer audits and regulatory review. These records may include the instrument identifier, the reference standards used, the environmental conditions, the readings, the uncertainty and the pass or fail decision. In most cases this information describes an instrument rather than a person, but it may include the name of the contact who arranged or received the work.

The asset registry and recall scheduler store instrument identifiers, locations, owners, intervals and due dates so that recall notices can be issued and intervals can be reviewed with evidence. If you ask us to remove a personal contact from these records, we will replace the personal detail with a generic company contact where the calibration record itself must be preserved. The instrument history remains intact, while the personal element is removed.

9. Cookies and Local Storage

Our website is built as plain pages served with a stylesheet and a small script. It does not set advertising cookies, it does not use third party tracking cookies, and it does not build a profile of your browsing across other websites. Any cookie or local storage item that exists is there to make a page work, such as remembering that you opened the mobile menu.

If we ever introduce a feature that requires a cookie for a non essential purpose, we will describe it here and, where required, ask for your consent before it is set. You can also control cookies through your browser settings, and you can clear local storage at any time. Blocking a strictly necessary item may affect how a page behaves, but it will not prevent you from reading our content.

10. How We Share Information

We do not sell personal information and we do not rent it. We share information only in the limited circumstances described in this policy. We may share information with your employer or the organization that arranged the calibration, because that organization owns the instrument and needs the certificate and the result.

We may share information with service providers who help us operate the laboratory and the website, such as hosting providers, email providers and accounting software. These providers act on our instructions and are bound to use the information only for the purpose we specify. We may share information where the law requires it, where a court order compels it, or where it is necessary to protect the rights, property or safety of the Company, our staff or our customers.

If the Company is ever involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction. We will take reasonable steps to ensure that the receiving party honours this policy, and we will post a notice on the website if the controlling entity changes.

11. Service Providers and Processors

We rely on a small number of service providers to run the laboratory and the website. A hosting provider keeps the website online and records basic request logs. An email provider carries messages to and from inquiry@qepitome.lat. An accounting provider helps us prepare invoices and keep financial records. A telephone provider carries calls to +15136544527 and may record call metadata.

Each provider is selected with care and is bound by a contract that limits its use of information to the service it provides to us. We do not permit a provider to use personal information for its own marketing purposes. Where a provider processes information outside the United States, we take steps to ensure that an appropriate level of protection travels with the information.

12. Data Retention

We keep personal information only for as long as it serves the purpose for which it was collected, or for as long as the law requires. Contact enquiries are kept for a reasonable period so that we can answer follow up questions and maintain a record of the discussion. Calibration certificates and instrument histories are kept for the period required by quality systems, customer contracts and applicable regulations.

When a retention period ends, we delete the information or remove the personal elements from it so that it can no longer be linked to an individual. Where a record must be preserved for traceability, we retain the technical content and strip the personal contact details. We review retention on a regular basis so that information does not sit in our systems without a reason.

13. Security of Your Information

We protect personal information with a combination of technical and organisational measures. Access to our systems is limited to staff who need it to do their work. We use access controls, passwords and, where available, multi factor authentication. We keep software up to date and we choose providers that maintain reputable security practices.

No method of transmission or storage is completely secure, and we cannot promise absolute security. We can promise that we take the risk seriously, that we limit what we collect, and that we act promptly if we become aware of a breach. If a breach affects your rights, we will notify you and any relevant authority as required by law.

14. Your Privacy Rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to receive a copy of it, to ask us to correct it, to ask us to delete it, to ask us to restrict how we use it, and to object to certain uses. You may also have the right to ask us to provide your information in a portable format or to send it to another organization.

To exercise a right, contact us at inquiry@qepitome.lat or write to QEPITOME LLC, 8702 W Jefferson St, Peoria, AZ 85345-9407, United States (US). Please describe the right you wish to exercise and provide enough information for us to verify your identity and locate the relevant records. We will respond within the period required by the applicable law.

If you believe we have handled your information improperly, you have the right to complain to a supervisory authority in your jurisdiction. We would prefer the chance to resolve the matter directly first, and we ask that you contact us before escalating so that we can look into it.

15. Privacy for Children

Our website and services are intended for businesses and professional audiences. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at inquiry@qepitome.lat and we will delete the information promptly.

We do not direct advertising at children, we do not build profiles of children, and we do not offer any feature that is designed for use by children. If a parent or guardian sends an enquiry on behalf of a minor, we will handle the enquiry in the ordinary way and will not retain more information than the enquiry requires.

16. International Transfers

We are based in the United States, and the information we collect is generally processed there. If you contact us from another country, your information will be transferred to the United States so that we can answer you and provide the service you request. Where a transfer is subject to data protection rules that require safeguards, we put appropriate measures in place before the transfer occurs.

Our service providers may process information in more than one country. When they do, we require them to protect the information to a standard consistent with this policy and with the law that applies to it. If you would like more detail about the safeguards used for a particular transfer, contact us and we will explain them.

17. Do Not Track and Signals

Some browsers allow you to send a Do Not Track signal or a similar preference. Because our website does not track visitors across other sites and does not run advertising analytics, there is no cross site tracking for such a signal to switch off. We respect the spirit of these signals by keeping our collection minimal in the first place.

Where a jurisdiction recognises a legally binding opt out preference signal, we will honour it for the activities it is designed to control. If you are unsure whether a signal applies, you can always contact us directly and ask us to limit the use of your information, and we will record your request.

18. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, our services or the law. When we make a material change, we will update the effective date at the top of the page and, where appropriate, provide a more prominent notice. We encourage you to review this policy periodically so that you remain informed.

If a change affects how we use information that we already hold, we will take reasonable steps to inform you and, where the law requires it, to obtain your consent before the new use begins. Continued use of the website after a change takes effect indicates that you accept the updated policy.

19. How to Contact Us

If you have a question about this policy, a request about your information, or a concern about the way we handle privacy, please contact us using the details below. We read every message and we answer as quickly as we can.